Frequently Asked Questions
Answers to FAQs For Online Registration Customers
- Q: How do I establish an online account?
- A: Before registering for any activities online, you must establish an online registration account and receive a Login and Password.
This is how you create an online registration account:
1) Click on the "My Account" or the "Request Account" button.
2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.
Please Note: If you are registering a child for a program, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.
3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: How do I register online for an activity?
- A: Once your account has been established and approved(see above questions), registration for activities is easy:
1) Click the "Register Now" button on the registration home page.
2) Select the activity that you would like to enroll in. Clicking the underlined activity name will show you a detailed activity description.
3) Click on the "Add to My Cart" button if you wish to register for the activity.
4) Next, login to your online Registration Account by entering your login name and password. Proceed to your Checkout Shopping Cart by clicking the Continue button. From this screen you empty or remove activities from your cart, view more activities and add them to your cart, or update your cart information.
Important: If more than one family member will be attending the activity, change the quantity registering for the activity and then click on the Update Cart button.
5) Confirm your activity name, date and time, enrollee and price.
6) Click "Continue" to proceed with payment. You will be prompted that you are entering a secure site. Click "Yes". Enter your credit card information on the Payment Information Page. Click "Continue". This system accepts Visa, Mastercard, Discover and American Express.
Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the "My Account" button and change your residential address to match your credit card billing address.
7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: How many accounts should each family have?
- A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established.
- Q: How do I add Family Members to My Account?
- A: You may add family members to your account in the following ways:
1)You may add family members under "My Account" under the following link "Change Information About Family Members/Friends."
2)You may add family members during the enrollement process. This is done by clicking on the link "Add Family Member/Friend" which is located next to the participant box.
- Q: Can I view activities without registering?
- A: You can always browse through the activities without registering. Click the "Activities" button and look at all the activities that are offered.
- Q: What do I do if I forgot my password?
- A: From the "My Account" program, enter your Login name. Then check the "Forgot your Password" box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office (717) 243-3318 8am-5pm Monday-Friday and a member of our staff will assist you.
- Q: What will happen if I try to register for an activity that is fully enrolled?
- A: Your name will be placed on a waiting list to be contacted in the event that a space in that class/activity opens up or additional classes are added. If you do not want to be placed on the waiting list, click the "remove" button that appears on the screen. If a space opens for the class, you will be contacted immediately. If we are unable to contact you the space will be given to the next customer on the wait list.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your family's upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: What is a convenience fee?
- A: A convenience fee is a small percentage of the total receipt amount. This is typical of most internet sales.
- Q: Do I pay a convenience fee?
- A: Yes, the Active Network (software company) charges a convenience fee for online transactions. Without this fee, this service would not be possible.